FAQ

We offer two varieties of basil: fresh basil leaves and holy basil (Tulsi). Our fresh basil leaves are perfect for culinary use, adding a sweet and aromatic flavor to your dishes. Holy basil (Tulsi) is known for its slightly peppery taste and is often used in herbal teas and traditional medicine for its numerous health benefits.

At Sustainabite Fresh Farms, we utilize advanced vertical farming techniques that minimize the use of land and water while eliminating the need for pesticides. Our basil is harvested just before packaging to ensure it reaches you in the freshest state possible. We also control the temperature and humidity during storage and transportation to maintain optimal freshness.

Our basil is locally grown in Surrey, BC, ensuring that it reaches you quickly and fresh. We use sustainable farming practices, including 90% less land and 95% less water compared to traditional farming methods. Our basil is pesticide-free and pre-picked with only leaves, providing more usable product and reducing waste. This makes our basil not only better for the environment but also more convenient and economical for you.

No, we do not use any pesticides or chemicals in our farming process. We believe in sustainable and eco-friendly practices, ensuring that our basil is safe, healthy, and of the highest quality for our customers.

Our basil is carefully packaged in 1 oz clamshells, which helps to preserve its freshness during transportation. For bulk orders, we offer larger packaging options tailored to meet the specific needs of restaurants and stores. Each package is designed to keep the basil leaves protected and fresh until they reach your doorstep.

Our basil can stay fresh for up to 14 days when stored properly in the refrigerator. To ensure the best quality and flavor, we recommend consuming the basil within this period.

To maintain the freshness of your basil, store it in the refrigerator in its original packaging. Avoid washing the basil until you are ready to use it, as moisture can cause the leaves to wilt and spoil more quickly. You can also place a damp paper towel inside the package to help retain moisture.

Regular basil, commonly used in culinary dishes, has a sweet and aromatic flavor that enhances a variety of recipes, from pasta and salads to sauces and marinades. Holy basil (Tulsi), on the other hand, has a slightly peppery taste and is revered in traditional medicine for its health benefits. Tulsi is often used in herbal teas and as a natural remedy for stress, inflammation, and other health issues.

Yes, you can order basil in bulk for your restaurant or store. We offer competitive pricing for bulk purchases. To get tailored pricing based on your volume needs, please fill out this form, and we will get back to you promptly with the best options.

Yes, we offer special pricing for restaurants and regular bulk orders. To receive tailored prices according to your volume requirements, please fill out this form, and we will provide you with a customized quote.

Placing an order on our website is simple and convenient. Visit our shop page, browse through our selection of basil products, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase, and you will receive a confirmation email once your order is placed.

We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal for secure and convenient online transactions. Our payment gateway ensures that your personal and payment information is protected.

Yes, we offer subscription services for regular basil deliveries, ensuring that you never run out of fresh basil. To set up a subscription plan, please contact us through this form, and we will work with you to establish a delivery schedule that meets your needs.

We deliver within a 40km radius ourselves to ensure the product reaches you in the freshest condition. For areas beyond 40km, we use Canada Post overnight shipping for the fastest delivery. We are also exploring other shipping methods to further enhance our delivery services.

Orders within a 40km radius are typically delivered the same day or the next day. For orders beyond 40km, we use Canada Post overnight shipping, ensuring that your basil arrives as quickly as possible while maintaining its freshness.

Yes, we have a dedicated section on our website with a variety of recipes and usage tips for both basil and holy basil. Whether you're looking for culinary inspiration or ways to incorporate Tulsi into your daily routine, you'll find helpful information here.

You can contact our customer service team through this form or use the live chat feature on our website to chat with a customer representative directly. Our team is here to assist you with any questions or concerns you may have.

Yes, we do. For tailored pricing according to your volume, please fill out this form, and we will get back to you with customized prices for your regular orders.

To set up regular deliveries for your restaurant, please fill out this form. We will get back to you promptly to arrange a delivery schedule that suits your needs.

We offer competitive pricing with two variants: one with stems, similar to what you already get but at a better price, and the second with only leaves, no stems, giving you more product that is ready to use. This reduces time wastage in picking the leaves and stem wastage, ultimately making it cheaper. Additionally, we provide free delivery for orders over 4lb per week. For orders less than 4lb, there is a $5 delivery fee.

Yes, we offer free delivery for orders over 4lb per week. For orders less than 4lb, there is a $5 delivery fee. This ensures that you receive your basil fresh and on time, with minimal additional costs.

We deliver to Surrey, Langley, Pitt Meadows, Maple Ridge, Mission, Abbotsford, Burnaby, Coquitlam, Vancouver, Richmond, New Westminster, Tsawwassen, and other surrounding regions. If your city is not listed here, please contact us via this form or live chat on our website.